Order Processing

All orders are processed within 1-2 business days. Orders are processed and shipped Monday-Friday only.

​

Parcel Tracking

You will receive a shipment confirmation email with your tracking number(s) once your order has been shipped.​

​

Lost or Damaged Goods

If your parcel has not arrived within 10 business days of the expected delivery date, please contact us so we can follow up with Australia Post on your behalf.We take great care in packing your order to ensure it arrives safely. If your order arrives damaged, please contact us within 24 hours of delivery so we can assist. We may ask for photos of the packaging and damaged items to help us lodge a claim with Australia Post.In most cases, we will send a replacement order at no additional cost. If a replacement is not possible, we will arrange a refund.

​

Returns

We will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the receipt of purchase. 
To return an item, please email Customer Service at info@blissology.com.au

• All returned items must be accompanied by a copy of the original receipt. The items must be unopened, unused and in saleable condition.

• Postage will not be refunded

• Please allow one to three weeks from the day you return your package for your request to be processed.

Exchanges

.We are unable to ship exchanges, however online purchases can be exchanged in-store within 30 days of the receipt of purchase with your invoice as proof of purchase.

Conditions for Return & Exchange

• Returns must be made via tracked parcel delivery to ensure the items are received

• We inspect all returned items when they arrive to ensure they have not been used

• Refunds will be in the original form of payment

• Refunds on purchases made with a credit card will only be credited to the same card

• Please allow up to 5 working days for the refunded amount to appear in your account